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Frequently Asked Questions

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Do all the hotels at Gatwick offer a shuttle to and from the airport?

All hotels featured on Gatwick Reservations offer a shuttle service to and from the airport terminal buildings. A shuttle is not required if staying at the Sofitel Hotel or the Hilton Hotel as these hotels are connected to the terminals by undercover walkway.

Do I have to pay for the shuttle service between my hotel and Gatwick Airport?

Some hotels charge others offer a free service. Shuttles tend to cost a maximum of £3 per person each way. Click on the hotel of your choice for more details.

What if I need to get to Gatwick Airport from my hotel and there is no shuttle running?

All the hotels listed on are within an 8 mile radius of Gatwick Airport so it is easy to get a taxi if necessary for the short journey.

Where do I pick up the shuttle from the airport?

Shuttle pick up points are clearly marked throughout the terminal buildings at Heathrow Airport so simply follow the signs.

What distance are the hotels from Gatwick Airport?

The hotels listed on Gatwick Reservations are all within 8 miles of Gatwick airport.

Do all the hotels offer long term or Stay and Park packages?

Almost all hotels on Gatwick Reservations offer a discounted Stay and Park package. If a hotel doesn't offer Stay and Park it will be made clear on this website.

Is my car secure at the hotel for a long period of time?

The hotels featured on Gatwick Reservations offer secure airport parking. Please note, as with all car parks, cars are left at the owner's risk.

Are cars always kept on-site at the hotel?

Parking is on-site at the hotels when booked through Gatwick Reservations with the exception of the Hilton, which has very limited car parking space on-site and therefore utilises the official South Terminal Long Stay car park. In this case you will be required to move your car to the car park after checking in to the hotel. Other hotels reserve the right to move cars to an off site location for the duration of your stay, however, your car will be returned to the hotel for your return or delivered back to the terminal at which you are arriving. All hotels featured on Gatwick Reservations utilise professional companies to manage their car parks.

What if I need more than 15 days parking, or between 8 and 15 days?

If you require more than 15 days parking select 15 days and then enter the number of additional days parking you require later on in the booking process. The same applies for more than 8 days parking. It's worth noting that it may be more economical to book 15 days parking even if you require e.g. 10 or 11 days.

Do the Gatwick Airport hotels offer overnight parking?

Yes, all of the hotels offer overnight parking. Some hotels offer complimentary overnight parking others charge an overnight rate.

How can I cancel my reservation?

Simply email and be sure to include your Booking ID Number. Cancellations must be made at least 24 hours prior to your check in date. Cancellations at the Days, Belmont, Felbridge and Holiday Inn Worth hotels require 48 hours cancellation notice. (Bookings made within 48 hours of check in at these hotels can not be cancelled.)

Is there a cancellation fee?

It depends on the type of booking you have made. Cancellation details and charges are always made clear before you book. Discounted advance purchase bookings cannot be cancelled and a cancellation fee may apply to some flexible bookings. If available, be sure to purchase Cancellation Flexibility, as this will allow you to cancel your booking up to 24 hours prior to your arrival date. Cancellation flexibility is often available for just 99!

Is there an amendment fee?

If your booking is not an advance purchase rate then it can be amended. There is no admin fee to process this amendment but any changes to the dates and times of your booking may incur an extra charge. Please note that discounted advance purchase bookings cannot be amended or cancelled.

What if I fail to cancel my reservation in time?

The credit or debit card used at the time of making the booking will be charged the total amount of the package(s) booked as a "No Show" or "Non Arrival".

Do I need to pay the hotel using the same card used at the time of making the booking?

No. The credit or debit card used at the time of the booking will be used by the hotel to guarantee the reservation. However, if you have booked a room or room & parking package that requires a deposit, the deposit will be charged to the card used.

I am arriving late. Will my room be held for me?

Yes, your credit or debit card will guarantee your room is held for late arrival.

Is my personal information secure?

Yes, your personal information is secure and will only be used for the purposes of processing your reservation.

Is a 'Pay On Arrival' option available for all products at Gatwick?

'Pay On Arrival' options are only available for selected hotel bookings. Information regarding whether a booking is 'pre-pay' or 'pay on arrival' can be found when checking availability. There are no 'pay on arrival' options available for parking products alone.

The website won’t let me log into my account using my booking reference - what do I do?

Double check that the booking was definitely made with and not a different booking agent or directly with the airport. If you definitely made your booking with us, please contact us directly via telephone or email and we can assist you with your query.

Can I park my long wheelbase vehicle at Gatwick airport?

Many car parks and Meet and Greet providers are unable to accommodate long wheelbase vehicles so please contact us directly via telephone or email regarding this issue. Please note that if a long wheelbase vehicle is accepted, a surcharge will apply.

Is there a leeway period at any of the Gatwick Airport car parks?

If you have booked your parking with one of the off-site Meet and Greet providers, it is important to keep the parking provider informed of any changes to your arrival and return times, as they have to schedule their drivers. A daily overstay charge will apply if your booking goes into the following day. In terms of official airport car parks, a 2 hour leeway period applies. A daily overstay charge will apply if you go over this 2 hour period.

Are there any height restrictions at the Gatwick Airport car parks?

The majority of car parks at Gatwick Airport have height restrictions, so we recommend contacting us directly if your vehicle is over 2 meters high. The car parks with height restrictions are listed on our website - simply carry out a search for the dates that you wish to travel, click on the available options and then the height restriction will be listed alongside the parking procedure.

Can I/ how do I amend my vehicle details?

There are various ways in which you can amend your vehicle details prior to your trip. Simply click on 'manage my booking' at the top of the page and enter the new details manually. Alternatively, you can send us an email or give us a call. Please note, these amendments will only be actioned during office hours, which do not include weekends. If you are unable to action this amendment yourself and our offices are closed, please be aware that you are able to arrive at your car parking booking and notify a staff member there of the change.