By using this site, you signify your agreement to these terms and conditions. If you do not agree to these terms and conditions, do not use this site. Gatwick Reservations is a trading name of City Hotel Reservations Limited. These terms and conditions may be updated or amended at any time.
1. Rates
1.1 Rates quoted are for pre-booking and include VAT and service charges.
1.2 All rates and prices are quoted in GBP (£).
1.3 Some rates quoted require a part pre-payment or deposit in advance. In this case the credit or debit card used at the time of making the booking will be charged the necessary amount. The remainder will be required on check-in at the hotel.
2. Best Price Guarantee
2.1 Best Price Guarantee means that if you find exactly the same product compared like for like, including payment conditions of the product, within 7 days of making your reservation, the cheaper rate will be matched.
3. Correspondence
3.1 City Hotel Reservations Limited can not be held responsible for incorrectly inputted email addresses resulting in undelivered or lost correspondence.
4. Booking Confirmation
4.1 Confirmation details, which include a booking ID number, confirmation number(s) and hotel cancellation policies will be sent by email to the email address provided at the time of making the booking.
4.2 Confirmation will not be sent by post unless specifically requested. This service is subject to an additional administration fee of £3.
4.3 Special requests will be noted but cannot be guaranteed.
5. Special Requests & Comments
5.1 All special requests are noted as are booking comments. Special requests however, are not guaranteed. City Hotel Reservations Limited can not be held responsible if a hotel fails to provide a special request.
6. Cancellations and Amendments
6.1 Cancellations and Amendments must be made through City Hotel Reservations Limited.
6.2 Amendments can be made free of charge and do not incur an administration fee.
6.3 If you need to cancel or amend a booking please email res.support@gatwickreservations.com.
6.4 Reservations must be cancelled 24 hours in advance of the check in date. Failure to cancel within this time will result in a "No Show" or "Non Arrival" charge. This will be for the total value of the room package(s) booked and will be charged to the credit or debit card used to secure the booking.
6.5 Reservations at the Skylane Hotel and Worth Hotel require 48 hours cancellation notice.
6.6 Reservations at the Felbridge Hotel require 7 days cancellation notice. (Bookings at the Felbridge made within 7 days of the check in date cannot be cancelled.)
6.7 Reservations made after 17 June 2010 will not incur an administration fee if cancelled and therefore can be cancelled free of charge.
6.8 Reservations made before 17 June 2010 will still incur a £10 administration fee if cancelled as per the terms and conditions at the time of the booking.
6.9 If the reservation required a part prepayment ⁄ deposit of £10 to be taken at the time of the booking this will be not be refunded if the reservation is cancelled and is non refundable under any circumstances except if the reservation is being amended to another hotel that does not require a part prepayment ⁄ deposit.
6.10 Cancellation instructions are made clear in the confirmation email.
7. Hotel and Hotel & Parking Packages
7.1 Directions: Please make sure that you have the necessary directions to your hotel.
7.2 Transfers to and from the airport: Transfer times are different for each hotel. Please check the individual hotel description page for details. All transfers are subject to availability on the day.
7.3 Facilities: Hotel facilities are accurate at the time of publication. City Hotel Reservations Limited is not responsible for the availability of published facilities at the hotel.
7.4 Meals: City Hotel Reservations Limited is not responsible for booking meals. Restaurant reservations and meals should be arranged directly with the hotel.
7.5 Family rooms: Accommodate a maximum of 2 adults and up to a maximum of 5 children in some hotels. Most hotels offer family rooms that can accommodate up to 2 adults and either 2 or 3 children. Children are expected to be under the age of 16 and in some cases 15. Cots can be provided free of charge for infants under the age of 2 years old.
7.6 Extra beds: Roll-away beds (or extra beds) are suitable for children aged 12 years and under. If you require a double room with an additional bed for a child over the age of 12 years you need to book a triple room.
7.7 Leisure facilities: There may be charges for leisure facilities and admission may be restricted for children. Leisure facilities are not necessarily available 24 hours a day.
7.8 Hotel rates and packages including holiday parking: Parking is always at the vehicle owner's risk. Most hotel car parks are unsecured unless otherwise stated. Where a hotel parking package utilises a secured car park, cars are parked subject to the conditions and insurance arrangements of the individual car park. In these cases, you will often park for the night of your stay in the hotel's own car park, which is unlikely to be unsecured. Car parking arrangements vary from hotel to hotel. Please make sure you know exactly what your arrangements are before you travel. Where parking is offered as an 8 or 15 day option, the full number of days does not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included you are likely to be charged locally by the hotel or car park for the extra days. The Hilton utilises the on-site NCP car park at the South Terminal as it's designated long term car park. Long term parking is not located on-site at this hotel nor is it available at the hotel. Guests can however, park at the hotel whilst checking in and unloading luggage. The long term car park is just a few minutes from the hotel and shuttles run 24 hours a day to and from the car park. Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with the hotel or car park if requested to do so.
7.9 Hotels reserve the right to arrange off-site parking during busy periods and can not guarantee that your car will be parked on-site at the hotel.
8. Insurance
8.1 All parking is subject to the terms and conditions of the individual car park.
9. Refunds
9.1 No refund is made for failure to cancel bookings directly within the specified cancellation period.
9.2 In some instances a part pre-payment or deposit will be required at the time of booking. Part pre-payments and Deposits are non-refundable under any circumstances.
10. Customer Service
10.1 Any queries relating to the processing of customer bookings or the services provided by our suppliers should be addressed to The Manager, City Hotel Reservations, email: general@chreservations.com. Please state your booking ID number. In accordance with our customer services policy: City Hotel Reservations Limited will endeavour to respond to all correspondence within five working days, advise clients how long it will take to resolve the query and keep the customer informed throughout the process.
11. Services
11.1 All services are subject to availability. City Hotel Reservations Limited does not guarantee the availability of rooms and / or room & parking packages. The availability of your chosen hotel and / or parking package is subject to final email confirmation.
11.2 In the unlikely event that a hotel is overbooked, accommodation at an alternative hotel may be offered where possible.
12. Hotel Shuttles
12.1 Shuttle operation times and frequencies are accurate at the time they are published. However, please note that shuttle services may be amended at any time. There may also be seasonal or demand based variations to the published times of operation and shuttle frequencies.
12.2 Shuttle journey times may vary depending on time of travel, traffic and other factors.
